Brass Jar & 6 Glass Set – Nakashi Design

Net Quantity: 7N
Your Order Contains: 1 Jug + 6 Glasses
Size (Jug): 20 cm H x 15 cm Dia
Size (Glass): 9 cm H x 7 cm Dia
Finish: Nakashi engraved design in polished brass
Weight: 2000 gm
Packaging Dimensions (cm): 22 x 21.5 x 14
Note: As each piece is handcrafted, subtle variations in size and finish may occur.

Raj Gharana Return/Replacement Policy

At Raj Gahrana Metals, our mission is to deliver hand crafted and traditiona utilitarian items to each individual household crafted by the skilled artician with ancient Indian foreign style, a skill that is passing from one generation to their next generation.

As all products involve the humen touch and efford it feels a little imperfections in shape or a rustic finish, which are all signs of their handheld product and their craftsmanship which is rather considered as testament to unique skill and the authenticity of craftsmanship that to forge each piece.

We request that before making a buying decision we recommend that the buyer closely review the product details and description to ensure you're getting exactly what you're looking for cosodering finish, size, design, shape, weight, and more. Here we stand for the product quality and safe delivery of your order.  We believes that Kansa, Brass, Copper utilitarian keep you connected with the culture and help you carry the heritage that our ensestore builded.

Return Guidelines: 

We have prepared some guidelines to ensure a smooth and fair process for respected parties involved.

Please note that we do not accept returns for orders where the product meets all the specifications listed on our website, including size, material, and quality. If you are not completely satisfied with your purchase, please reach out to us and we will work together to find a solution.

By partnering with us, you can trust that you're getting a high-quality product made with love and care by our skilled artisans. We appreciate your feedback and look forward to building a long-term relationship with you.

Return & Replacement Policy

• Returns/replacements are applicable only in the unlikely event that your ordered products received damaged or in broken condition. 
• Customers must intimate us and submit the return & replacement by email at  info@rjgharanametals.com about any damaged items. customers need to update/inform us within 24-48 hrs once the package is received from the courier along with the damaged photo and video. Later than 48 hrs we willnot proceed with the return or replacement.
• Returned products must be sent back in their original packaging, unused, and in the same condition as delivered.
• After the returned product is received and reviewed, your refund will be processed to the original payment method.
• Customers need to contact us before they return the ordered product. If they return the courier without intimation then our decision will be final for product condition and we will proceed the return or replacement accordingly.
• We would not acknowledge exchange of products for different sizes as return pick up generally results in damage of these products. We will only process replacement/ refund if the shipped product is damaged during transit. 
• Once the request is raised our support team will contact you within the next 24 hours on your registered contacts and authorization for return for the product will be provided after the request has been found valid. After hearing the issue/query we would final decide on return and replacement will be with Raj Gharana Metals.
• Approved exchange or replacement will be proceeded in about 10-12 working days.
• Approved A pickup for the product will be initiated by Kansawala unless its unserviceable or product comes under non-exchangeable category. 
• Upon authorization of return of damaged product, Kansawala will provide refund to the value of the damaged product or you could exchange the damaged product for a fresh product or you can opt for credit coupon for future purchases.
• The availability and delivery times of each shipping method may vary based on your location and the items in your order.

What are non-returnable products?

• A wise buying decision is made with product review with all its details mentioned on the product page for respective products. We would like to enlighten you that some bronze and brass forging items are made with different making than the sheet wrapped hand products, hence these items are fregile and breakable products as well. We don’t accept the return if these products break while using. Customers can contact us on our customer care number before placing an order for additional details.
• Please be aware that any requests for returns or exchanges of non-returnable products will not be approved. 
• If a buyer wishes to return or exchange a product which falls under non-retunable category, the customer will have to pack it securely and ship it back to us at their own expense. Additionally, if the product is damaged upon delivery to our warehouse, the product value will be deducted from the return or exchange value.
• All the products purchased from Raj Gharana Metals, we believe that you as a buyer are aware and acknowledge that you have read and understood the non-returnable product policy and agree to its terms.
• The buyer wants to return the ordered product with no reason and wants a refund, in this case generally, we do not accept the return request but still if you feel you want to refund these in any way then reach out to us, mutually we will find some solution.

We reserve the right to refuse or cancel any order that we are unable to ship due to restrictions or any other reason. If your order is cancelled, we will notify you and issue a refund.

Contact Us: If you have any questions or concerns about our Refund & Cancellation Policy, please contact us at info@rajgharanametals.com/rajvisales2023@gmail.com, Whatsapp 7600285718/9265360558

At Raj Gharana Metals, our utensils are handcrafted with pure Brass, Copper, and Kansa (Bronze) — traditional metals known for their health benefits and timeless beauty. To maintain their shine and longevity, follow these simple care tips:

🟡 Brass Utensils

• Wash with mild liquid soap and warm water after each use.
  
• Avoid using harsh scrubbers or steel wool to prevent scratches.
  
• To restore shine, occasionally clean with a paste of lemon and salt or vinegar and baking soda.
  
• Dry immediately after washing to prevent water stains or tarnish.
  
• Store in a dry place, wrapped in a soft cloth if not used regularly.
  

🟠 Copper Utensils

• Use only soft sponges and mild detergent for cleaning.
  
• Do not use in the dishwasher, microwave, or store acidic foods for long periods.
  
• To remove tarnish, apply a mixture of lemon juice and salt, gently rub, and rinse with warm water.
  
• Dry completely before storing to prevent oxidation marks.
  
• For drinking copper bottles, rinse daily with normal water and clean with tamarind or vinegar once a week.
  

🟤 Kansa (Bronze) Utensils

• Wash gently with mild soap and soft sponge; avoid using harsh chemicals.
  
• Dry thoroughly after washing to maintain natural luster.
  
• Clean occasionally with a mixture of lemon juice and baking soda to restore the shine.
  
• Kansa naturally darkens with time — this is a sign of its authenticity, not a defect.
  
• 
  Do not keep salty or acidic food stored for long hours.
  

General Tips

• 
  Avoid dishwasher and microwave use for all metal utensils.
  
• 
  Always handwash and dry completely to retain finish.
  
• 
  Polish occasionally using natural methods to preserve shine and purity.